Customer Care Officer (Full Time) 16-17K
Make The Right Call
- Company Industries：Advertising/Public Relations/Marketing Services
Job Information
- Post Date：2022-06-09
- Career Level：Entry Level
- Location：Kwai Fong
- Yr(s) of Exp：2 years
- Qualification：School Certificate
- Employment Type：Full Time
- Job Function：Sales CS & Business Devpt Call Centre
- Benefits：Medical insurance, Performance bonus
Job Description
KEY RESPONSIBILITIES
- Handle customer inquiries via phone, email, live chat and social media platforms
- Ensure customer feedback are effectively and efficiently resolved with courtesy
- Fulfill daily operational tasks and documentation in accordance with Key Performance Index.
- Attractive basic salary with performance bonus
PERSONAL SPECIFICATION
- Excellent customer service attitude, Customer-oriented with good communication skills
- Hard-working, punctual, willing to work in under pressure
- Well-organized, Independent and Self-initiated
REQUIREMENTS
- 2-3 years’ experience at least in any segment of customer services, e-commerce experience will be added advantage
- Native in Cantonese, Good Command of English and Mandarin
- Customer-oriented with pleasant telephone manner
- Hands on PC skills (Microsoft office, Internet etc.)
- May require working on Public Holiday, weekends to meet the requirement of concerning project
- 5.5 days work in a week
- Immediately available is highly preferred.
Company Info
With over 17 years of experience, Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.
Operating 24/7, Make The Right Call works as an integrated extension to Global Brands. Our call centre is based in Hong Kong with a seating capacity of over 250 and able to service up to 15 different languages, not only Asian and English-speaking markets but also to the European market.
Make The Right Call is an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
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