About us
LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world.

We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets, monitoring their brands and competition, and in mitigating business risk. We collaborate with universities to educate students, and we support nation-building with governments and courts by making laws accessible and strengthening legal infrastructures. We partner with leading global associations and customers to collect evidence against war criminals and provide tools to combat human trafficking.

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 10,500 employees worldwide, is part of RELX Group, a global provider of information and analytics for professional and business customers across industries.

Responsibilities

• Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
• Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints
• Resolves customer inquiries and complaints fairly and effectively
• Recommends and implements programs to support customer needs
• Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines
• Performs routine assignments in the entry level to a professional job progression
• Provide coaching to members of CS team

Requirements

• 3 plus years of experience
• Preferable in a Client Servicing/Customer Services/Customer Support role
• Fluent Cantonese, English and Mandarin