Based in our Client Services Centre in Hong Kong, the Client Advisor is responsible for providing the best-in-class client service by listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills.  This position will also be responsible for meeting and exceeding planned KPIs.

Responsibilities

• Responsible for providing an inbound customer/Retailer response service via the telephone, email, social media and letter correspondence.
• Adopt a highly professional approach to the resolution of customer issues in all instances and via different media.
• Promote and enhance positive customer relationships by using a pleasant, courteous and professional manner incorporating core brand values and marque integrity at all times.
• Ensure that all customer contacts are dealt with in line with Dior and departmental policies and processes.
• Seek to improve own and colleagues’ customer relationships to ensure that customer service levels are acknowledged to be ‘premium’ both within and outside the Company.
• Use innovative approaches to customer concern resolution and ensure new ideas with resultant successful resolution of issues are communicated within the team and department.
• Ensure accurate information is input to the Diorlink & other systems and that updates to the SCRM database are initiated as appropriate.
• Ensure accurate data is included for statistics and workload analysis.
• Develop an excellent working relationship with the Dior network.
• Authorize good will up to specific criteria.

• Strong experience in delivery of luxury customer service
• Strong communication skills, both written and verbal
• Strong sales negotiation skills
• A highly motivated, energetic and inspirational team player
• Clear demonstration of a Customer First mind-set
• Ability to identify opportunities for improvements
• Able to work on multiple tasks and deliver results to agreed schedules
• Fluent in English, Cantonese, Mandarin, ideally French
• Office expert & excellent and writing
• Salesforce knowledge

Christian Dior Couture is one of the world's leading luxury brands. Elegance, famous and creativity are the most common words for Dior. Offering the current season's collections of high quality women's ready-to-wear, handbags, small leather goods, shoes, accessories, watches and fine jewelry, Christian Dior boutiques are located in the most prestigious retail properties. To cope with our fast expansion, we invite high caliber team players to join us for the following position: