We are looking for talent to join our subsidiary, Priority Pass (A.P.) Limited at our Quarry Bay office. Priority Pass is the original and market-leading airport experiences programme which provides travellers access to over 1300 lounges and airport experiences in over 650 airports across 148 countries, including a growing number of airport dining and spa offerings worldwide. Our membership programme is backed by almost 30 years of experience and during this time we have offered millions of Members an enhanced airport experience. Our continued investment and dedication to the customer experience means we remain number one. 

Key Responsibilities:

• Provide comprehensive support by taking a lead role in operational maintenance of an online loyalty reward platform
• Deal with global members enquiries directly or via clients
• Liaise with merchant partners to investigate transactional queries
• Perform daily transactional & merchant administration duties
• Support financial reconciliation & client reporting processes
• Produce reports for senior managers, clients and partnership organizations

 Requirements:

• Degree in business or related disciplines with 1-2 years of work experience
• Experience and passion for operations, customer services support and data administration
• Meticulous eye for detail
• Able to work in a fast paced environment with a high level of accuracy
• Proficiency in other language(s); preferably with Korean
• Ability to identify problems and proactively suggest improvements
• Exposure to affiliate marketing and/or e-commerce a distinct advantage
• Responsible, willing to learn, well organised, and self-motivated
• Comfortable working both independently as well as with others
• Fresh graduate will also be considered