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Supervisor, Station Performance

Hong Kong Express Airways Limited

  • Company Industries:Tourism / Travel Agency

Job Information

  • Post Date:2022-06-16
  • Career Level:Middle
  • Location:Airport Area
  • Yr(s) of Exp:3 years
  • Qualification:Degree
  • Employment Type:Full Time
  • Job Function:Transportation & Logistics  Aviation Services

Job Description

DEAR TALENT, YOUR MOVE!  


Being the new rising airline since 2013, we are the Hong Kong’s only Low Cost Carrier (LCC) offering you safe and flexible service options to Hong Kong and beyond. 

We’re on a mission to inspire you to be different, to shake things up, to inspire the spirit of adventure by bringing you to fascinating destinations that few others serve.

Spread your wings and fly with us!  

What will you do?

  • Provide monthly operational data analysis to management for station performance review, evaluate, improve and enhance its standard and quality;
  • Assist the manager in consolidating the Ground Operations station performance and Quality Control Programme data associated with Ground Operations station performance system;
  • Monitor service provider performance and carry out on-site performance inspections;
  • Manage, coordinate and handle irregular flight and affected passenger when required;
  • Take a lead role in implementing changes and continuous improvement on operations efficiency and customer satisfaction;
  • Work as a safety and security representative, to coordinate and follow up on Ground Operational safety / security matters and incidents.

We are perfect match if you are / have:

  • Tertiary or above;
  • Minimum 3 years of working experience in aviation, including 1 year in ground handling;
  • Ability to lead and provide solutions of ground operations;
  • Good command of Cantonese, Mandarin and English;
  • Good communication skills and a team player;
  • Excellent customer service mind-set;
  • Work on shift duty and perform duty travel as situation when required;
  • Strong in decision making, communication, problem solving and execution;
  • Able to work independently and under pressure.

Please note that with effect from 1 June 2022 onwards, all HK Express employees and contractors who work in our premises in Hong Kong must have received a third dose of COVID 19 vaccine.  Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

Your Future Work Life?

  • Work flexibly with staggered working hours and flexible workplace
  • Dress Casual and Smart everyday
  • Work in a newly-designed office with open seating, stylish breakout areas, game room, gym and free coffee…
  • Work with a group of energetic and multicultural professionals (up to 50 nationalities!)
  • Have great fun in Snack Friday, New Year Market, Fly with your Kids Day, Basketball Team…
  • Have your voice heard through Townhalls, Crew forums, CEO live sessions etc.

What will you enjoy?

  • Fly anywhere we fly for free plus taxes during leisure with your friends and family
  • Special privileges to buy duty free products
  • Career Express

You will be inspired by our core values.
You will be inspired by our vibrant, efficient and entrepreneurial spirit. Join our fun, collaborative and reliable team to ignite your dream!

Interested? It’s time to have YOUR MOVE!
If you're ready to embark your adventure, start by clicking the ‘Apply now’ and get on the plane to fly with HK Express!

Company Info

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home.  Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

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