What efforts you need to make for this role?

• Responsible for initial fault isolation and maintenance report status of data circuits and monitor network equipment and facilities at sites in daily operation
• Single point of contact for dedicated customers seeking technical assistance
• Carry out data center services according to customer requests
• Ensure problems are satisfactorily resolved in a timely manner with focus on providing a high level of support for customers
• Responsible for performing routine inspection and fault prevention
• Work closely with cross-functional teams to trouble shooting, equipment installation and upgrading
• Assist in administrative tasks such as information / record update
• Any ad-hoc duties or projects as assigned

• Diploma or above in Computer Science, Communications Engineering, Information Technology or related disciplines; F.5/ DSE qualification with relevant experience will also be considered
• Familiar with IP network and fiber network is preferable
• Holder of CCNA/CCNP certification is an advantage
• Knowledge of TCP/IP, LAN, WAN, switches & router configuration
• Well organized, enthusiastic and with a good sense of responsibility
• Good command of spoken and written English and Chinese
• Shift duty 7x24 is required with allowance provided
• Fresh graduate are also welcome

What you get in return…

Apart from competitive salary package and benefits, in HKBN, you will work flexibly under our Talent-first culture and we uphold Life-Work Priority. Examples of our flexible initiatives:

• Half Day Off Friday once a month (compensation leave for Talents who work on shift)
• Half Day Off on Festival Eve (compensation leave for Talents who work on shift)
• Unique leaves arrangement: Family-care leave, Anniversary leave, Bonus leave, Volunteer leave, Sabbatical leave, etc.
• Comprehensive medical and life insurance coverage
• Upgraded maternity leave and paternity leave
• Discounted Talent plan offers including broadband and mobile plans and other promoted products
• Education subsidies and Examination leave
• Year-end discretionary bonus

All information provided by applicants will be treated in strict confidence and used for consideration in relation to the relevant post within the company.

All personal data of unsuccessful applicants will be destroyed within one year. Applicants who are not invited for an interview within 3 weeks may consider their application unsuccessful.

About HKBN Enterprise Solutions Limited

HKBN Enterprise Solutions (“HKBNES”) is an enterprise solutions business arm of HKBN Group (“HKBN” or the “Group”). Headquartered in Hong Kong with operations spanning across Hong Kong, Singapore, Malaysia, mainland China and Macau, the Group is a leading integrated telecom and technology solutions provider. Through three core brands, Hong Kong Broadband Network, HKBN Enterprise Solutions and JOS, the Group offers a comprehensive range of premier one-stop Information and Communications Technology (ICT) solutions to both the enterprise and residential markets, including broadband, data connectivity, managed Wi-Fi, integrated cloud solutions, information security, mobile, voice communications, digital solutions, IoT, big data, enterprise applications, data centre facilities, business continuity, system integration that cumulative to our one-stop-shop offering of Transformation as a Service (TaaS) and OTT entertainment.

At HKBN, we are a diverse group of Talents who share a common belief that businesses should play a more significant role in making society better. Wherever we operate, this common thread links us to embrace “Make our Home a Better Place to Live” as HKBN’s core purpose.

Setting us apart, HKBN is managed by Co-Owners (majority of our supervisory-and-above-level Talents) who have invested their own savings to buy the shares of HKBN Ltd. or invest a portion of their salary towards a common KPI for our beyond-Hong Kong business. By having ‘skin-in-the-game’ interest alignment with the company, Co-Owners will share the returns if the company KPIs are achieved or exceeded. Through this unique dynamic of accountability and interest alignment, we’re motivated to scale new heights for customers every day. In addition, HKBN also takes great pride in developing our Talents into a competitive advantage.

For more information, please visit https://www.hkbn.net/new/en/about-us.shtml about HKBN Group and https://www.hkbnes.net/en/ about HKBNES.