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Customer Experience Manager

Po House Company Limited

  • Company Industries:Others

Job Information

  • Post Date:2022-07-05
  • Career Level:Senior
  • Location:Aberdeen
  • Yr(s) of Exp:8 years
  • Qualification:Degree
  • Salary:HK$35,000 - HK$45,000 /month
  • Employment Type:Full Time
  • Job Function:Management  General Management  E-commerce  Business Development
  • Benefits:Medical insurance, Performance bonus, Five-day work week, Flexible working hours

Job Description

Job duties:

  • Oversees all the customer facing aspects, and manages the digital team
  • To come up with brand guidelines, sales & marketing strategies, e.g. offering purpose driven discounts to understand product elasticity
  • Design and execute both online and offline user journey, identify areas for data extraction and analytics
  • Identify and negotiate PR and marketing opportunities, setting clear objectives for each event, and evaluate effectiveness of the campaigns
  • Develop, execute and optimise membership model
  • Content creation, e.g. developing the No No List, explanation of the No No List, evaluate different products, through articles, talks, consultations, workshops 

Job Requirement:

  • Relationship building - critical in our collaborative and cross-functional organization
  • Presentation/ public speaking - you can rally people to your cause 
  • A solution-focused strategic thinker, creative with an entrepreneurship spirit;
  • Solid eCommerce & Digital Marketing experience with P&L ownership and business development track record;
  • Experience in skincare, FMCG or consumer product sector;
  • Good understanding of web technologies.
  • Data Analytics
  • Candidates who qualify will be considered Director level

Company Info

Po-House is a new lifestyle concept company offering multiple touch-points to the community as solutions to our society’s unsustainable ways of consumption.  With a shop underway in Central and a Showroom in Wong Chuk Hang, Po-House will be reframing the nutrients we consume through beverages, skincare, and the way we dress.  It is not a small mission therefore we are looking for multiple passionate individuals to help driving our initiatives together into success.

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