普通話客服人员 Customer Service (歡迎畢業生、內地專才加入)
Pinnacle Enterprise Holdings Limited
- Company Industries:Management Consultancy/Service
Job Information
- Post Date:2022-06-16
- Career Level:Entry Level
- Location:Tsim Sha Tsui
- Qualification:Full Time, Permanent
- Job Function:Sales CS & Business Devpt Customer Service - Supervisor / Officer Marketing / Public Relations&
- Benefits:Dental insurance, Double pay, Medical insurance, Overtime pay, Performance bonus
Job Description
** 職位職責
1. 爲客戶提供業務諮詢解答、客戶投訴處理、客戶建議接納等服務,及時爲客戶解决問題
2. 具備處理問題、工作跟進、溝通及疑難問題服務的意識跟能力
3. 提高客戶滿意度,遇到不能解决的問題按流程提交相關人員或主管處理,幷跟踪進展直至解决
** 職位要求
1. 學歷要求大專或以上學歷
2. 有服務經驗的優先考慮
3. 熟悉Word & Excel等辦公軟件的基本應用,中文打字速度每分鐘50-60字以上
4. 有良好的文字溝通能力和信息收集能力,能在繁雜的溝通信息中準確抓住重點
5. 抗壓性强,工作足够主動和積極,有良好的團隊合作精神 , 有足够的責任感
6. 有較强的靈活應變能力,快速分析用戶需求和解决問題
7. 必需能操流行普通話
8. 能够配合輪班和假日排班(早班08:00-17:00/晚班14:00-23:00/ 通宵班23:00-08:00)
9. 每星期6天工作 / 銀行假期
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Company Info
Pinnacle Enterprise Holdings Limited is a Hong Kong based B2B internet technology company focusing on research and develop online game and its related products and services. The company is established in early 2015 by a group of industrial experts who have 10+ years of outstanding experience in game development and operation. Our mission is to implement a comprehensive, reliable, secure and affordable solution for online game operators at any stage in their development to steadily grow business and stay at the forefront of innovation.
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