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Customer Services Officer

Plan International Hong Kong 國際培幼會

  • Company Industries:Charity/Social Services/Non-Profit Organisation

Job Information

  • Post Date:2022-06-16
  • Career Level:Entry Level
  • Location:Ngau Tau Kok
  • Yr(s) of Exp:1 years
  • Qualification:Degree
  • Employment Type:Full Time, Permanent
  • Job Function:Sales  CS & Business Devpt  Call Centre  Customer Service - Supervisor / Officer  Tele-s
  • Benefits:Dental insurance, Medical insurance, Five-day work week

Job Description


Provide a professional manner to engage with our supporters and keep a trustful relationship with them through follow-up actions and supports initiatively. We are looking for someone to join the energetic team with excellent communication skills and the ability to adapt to a changing environment, a strong sense of responsibility, and meet objectives and deadlines.

  • Conducting warm call to a list of current supporters
  • Answering phone calls and handling emails from supporters
  • Proposing donation programs and describing their quality and benefits in a detailed and persuasive manner
  • Winning over the supporters and obtaining their trust by using telemarketing techniques and getting the rhythm of the conversation right
  • Data entry
  • Work closely with the team to enhance smooth operation flow 


  • University Degree preferably in Business, Customer Services, Management, Social Sciences, or other related disciplines
  • Minimum 2 years’ experience in telemarketing or customer service
  • Candidates with less experience will be considered as Assistant Supporter Services Officer (Fresh graduates are also welcome)
  • Customer-oriented with a proactive and good serving attitude
  • Presentable and strong in communication and negotiation skills
  • Proficient in both spoken and written English, Cantonese and Mandarin 


  • Prospective employees are requested to undergo a Sexual Conviction Record Check
  • Please provide current and expected salary information in your application

Company Info

Plan International was founded over 80 years ago and is one of the world’s leading child-focused organisations. We strive for a just world that advances children’s rights and equality for girls. Headquartered in the U.K., we are working in 57 developing countries to improve the quality of life in health, education, environment and livelihood with the funding from 21 fundraising offices. Plan International is independent, with no religious, political or governmental affiliations.

Plan International has a deep connection with Hong Kong as it operated a field office from 1959 to 1973, helping nearly 12,000 local children and their families. The Hong Kong office is re-opened in 2009, giving the Hong Kong community a chance to give back by supporting child development programmes and emergency relief work in Asia, Africa and the Americas. Plan International Hong Kong has extended its work to local community in recent years with a focus on safeguarding children’s best interest so children can grow up equally, are being valued and cared for, and free from discrimination, fear or violence. 

Plan International HK is an equal opportunity employer. We welcome applicants who meet the respective requirements of the job vacancy. All appointments are based on the candidates’ past working experience, competencies and qualifications regardless of their gender, age, race, religion, marital status, sexual orientation or family status.

Further information about Plan International Hong Kong may be obtained by visiting our website or our Facebook page. 

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