Job Summary:

As a customer service manager, you will provide professional and real-time responses for customers’ inquiries, achieving a higher business return.

Responsibilities:

-Responsible for answering customer inquiries via different channels, including social media platform, phone call and email

-Deliver quality customer service through call activities, follow up and handle inquiries with good communication skills, friendly and polite manner

-Manage a team to provide quality and professional services to the customers 

Requirements:

-Bachelor Degree holder

-Minimum 3 year working experience or above is preferred

-Experience in CS / Banking & Financial / Insurance industry would be an advantage

-Strong client servicing and customer service skills

-Good command in Chinese and English

Benefits:

-5 Days working + bonus

-Initial training and On-Job training provided

-Excellent Career Path to Management Ladder

-Medical benefits