Responsibilities:

• Provide quality and value-added client services. Timely response to customer inquiries, address any complaints and provide solutions to their problems or issues in a professional manner.
• Develop and maintain excellent business relationship with clients.
• Preparation of quotation, quotation acceptance, work order for operations team, and subsequently billing.
• Coordinate across work teams according to client’s requirements to ensure quality and timely delivery of services and achievement of overall customer satisfaction.
• Coordinate and follow up across teams to ensure proper execution of documentation and workflow according to Standard Operation Procedures.
• Follow-up goods in-transit and under storage.
• Coordinate client escalated operational issues to ensure that the feedback from client, related operational issues are disseminated timely to the team-members and track for improvements. Timely flagging of issues to management.
• Seek for continuous customer services and operational process improvement.
• Perform other projects/tasks as assigned by the supervisor.

Requirements:

• Bachelor’s Degree in Business, Sales & Marketing or any related discipline.
• At least 3 years of relevant experience in customer service role.
• Prior experience in shipping / logistic customer service is an advantage.
• Good customer services and problem-solving skills.
• Good verbal and written communication skills in English and Mandarin.
• Proficiency in MS Office (Word, Excel, Powerpoint & Outlook) and Chinese Word Processing.
• Knowledge in using data/information management software (eg CRM/ERP) is an advantage.

We offer competitive remuneration, including: 

• attractive salary
• 5 days work week
• life and medical insurance
• 14 days annual leave
• performance bonus

Interested parties please send your full resume in WORD format with current and expected salary by clicking “APPLY NOW” for application. Please note that only shortlisted candidates will be notified. 

We are an equal opportunity employer and welcome applications from all qualified candidates.  All personal data collected will be treated in strict confidence and used solely for recruitment purposes.  Applicants not hearing from us within 1 month may consider their applications unsuccessful.   All personal data collected will be destroyed within 12 months.

The leader in Art Logistics and Fine Arts Storage

Established in 1979, Helu-Trans Group is the leading art handler & storage provider in Asia and one of the world's leading fine arts specialist. Our team is equipped and trained to meet the special demands of the ever-growing arts industry.

Our commitment to quality and reliability has earned us the trust and faith of major local and regional art institutions, art collectors, auction houses, artists and art galleries.

Our head office is in Singapore with regional offices in Hong Kong, Shanghai, Beijing and Yogyakarta. 

 We are part of a global network of fine art logistics providers.