#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives 
• Comprehensive medical, insurance, or social security coverage
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• A positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangement
• Be coached and mentored by experts in your field
• Join a global company with 25 years of experience and more than 310+ industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Responsible for handling customers enquiry by live chat in a professional manner
• To ensure customer inquiry and feedback are quickly and effectively resolved with courtesy
• To maintain up-to-date and comprehensive product knowledge
• To handle ad hoc assignments and other duties as required

Who are we looking for?

• Part-time: Shift duty negotiable
• Full-time: Able to commit to shift duty - 09:00-00:00, 8 hours required daily
• 5 days work a week, 40 workings hours weekly
• Excellent written communication skills in both Chinese and English as well as proven organizational skills
• Good typing skills (English and Chinese) - MUST be able to type at least 35 wpm both in Chinese and English
• Familiar with the major operating systems of different platforms which are not limited to Android OS and Windows would be a strong plus
• Customer-oriented with good communication and interpersonal skills
• Knowledgeable and experience in customer service/ call centre/ e-Commerce will be an advantage

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.