Manager - Retail Experience and Operations, NARS
NARS
- Company Industries：Health & Beauty Care
Job Information
- Post Date：2022-07-05
- Career Level：Middle
- Location：Kowloon Bay
- Yr(s) of Exp：8 years
- Qualification：Degree
- Employment Type：Full Time, Permanent
- Job Function：Beauty Care / Health Others Sales CS & Business Devpt Retail Sales Sales
- Benefits：Dental insurance, Life insurance, Medical insurance, Performance bonus, Work from home, Five-day work week, Flexible working hou
Job Description
NARS is looking for a Retail Experience and Operation Manager who will be responsible to drive and execute the brand commercial strategy, provide leadership in driving sales and developing high performing teams through delivering consumer-centric omnichannel and excellent Artistry experience. This position will lead the retail experience and operation team to strategically plan and execute sales strategies for all POS within Hong Kong & Macau in conjunction with corporate and retail partners.
Commercial Management:
- Drive strategies and establish action plans to maximum effectiveness in achieving business objectives and targets, with emphasis on profitability and efficiency
- Accountable for the establishment and achievement of annual, monthly, and weekly sales objectives across omni-channel in coordination with the overall business plan
- Work in partnership with Business Planning, Marketing team and Education team to create strategies to ensure achievement of sales plans by building brand and category growth
- Explore new channels and ideas on promotion, retailtainment and engagement events to drive sales and enhance customer engagement
- Have in-depth knowledge of the market and monitor competitor performance to determine the greatest opportunities and action plans to support business growth
- Establish strong relationships with key stakeholders, trade partners and develop sales enablement plans to maximize growth opportunities
People Management:
- Provide leadership to motivate Frontline team, while ensuring them to achieve assigned KPIs with frequent review and actionable recommendations
- Provide ongoing performance management, developing the team through coaching, mentoring, on-the-job development, and seizing appropriate developmental opportunities
Artistry Experience Management:
- Create and initiate best in class artistry experience to drive customer loyalty and build brand love
- Strengthen great artistry experience with close monitor of CX KPI to enhance customer satisfaction
Job Requirement:
- Degree holder in Business or relevant discipline
- At least 8 years of solid experience in retail management, preferably in Makeup, Luxury Beauty industry, of which 5 years or above in managerial level
- Strong people management, interpersonal and communication skills
- Ability to create and analyze business strategies
- Ability to listen to and understand the needs of the customer, translating those needs into strategic direction
- Effective planning and time management skills
- Forward thinking, result oriented with positive working attitude
- Good written and spoken English and Chinese
What’s on offer:
Be part of a growing global organization with a portfolio of around 16 brands, competitive discretionary bonus, quarterly free goods across brands, medical benefits, birthday leave, flexible working hours, wellness benefits, learning sponsorship, and more.
Interested?
Please apply with your latest resume stating your notice period, current and expected remuneration package. We regret that only shortlisted candidates will be contacted.
Shiseido Hong Kong is an Equal Opportunities Employer. All applications received will be treated in strict confidential and be used exclusively for employment purpose only.
Company Info
NARS Cosmetics was founded by François Nars, iconic makeup artist and photographer. François Nars’ creative vision, which launched NARS Cosmetics with 12 iconic
lipsticks in 1994, inspires self-expression and imaginative artistry through an unexpected, no-rules philosophy of beauty. As one of the most influential image-makers in the world, François’ signature boundary-pushing approach to makeup manifests from the
palette to the product name to the campaign photograph itself—continuing to bring high-fashion, high-style, and forward thinking to beauty. With every product, endless opportunities for self-expression: “Don’t hold back. Be bold. It encourages others to do
the same.”
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