The objectives of this role are:

• Providing support for customers via phone, email, chat to ease their experience on the platform, answer questions, and provide consultative assistance

• Take appropriate steps to listen, understand, and engage with the customer to find solutions and communicate options

• Developing a comprehensive understanding of the EcoVadis platform, processes, and practices to ensure quality assistance with incoming customer queries; continuous learning is necessary as we expand service offerings and make improvements

• Understanding and communicating industry best practices and the evolution of EcoVadis product, platform functionality, methodology, and administrative services integral to the customer's success

• Capturing internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participation

• Additional responsibilities related to the function may be required

• Bachelor or Diploma in Communications, International Business Management or any related field with at least 1 year of experience preferably with international exposure in a customer service/ support role.

• Fluent in Mandarin, and English is a must; proficiency in additional languages would be a plus.

• Ability to speak with a customer as a first-level support

• Customer and quality-oriented attitude

• Being open-minded and flexible

• Excellent written and verbal communication skills

• Good time management with strong organizational skills

• Interest in Sustainability would be a plus

• Vacation: 17 days paid per year
• Employer MPF Contribution will be paid by EcoVadis
• Working Hours: 40 hours per week from Monday to Friday
• Medical Aid coverage in accordance with company policy 
• Work Mode: Hybrid Work