Technical Support

•   Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software.
•    Assists in the setup and operation of audio visual hardware as required by end user.
•    Determines appropriate hardware and software based on corporate policy and end user requirements.
•   Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues.
•   Escalates incidents and questions to appropriate support groups.
•   Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.
•   May assist in administration and maintenance of technology infrastructure components.
•   May assist in installation, maintenance, troubleshooting and repair of office telephony systems.

• Uses corporate incident management system to record and track all support work.
• Maintains accurate hardware and software records for corporate assets.
• Performs time tracking tasks as required.
• May assist with the procurement of hardware and software

Team Meetings & Training

• Supports team’s abilities and functions through positive customer relations.
• Contributes to the improvement and enhancement of processes and procedures.

• Associates degree or above in technology related discipline
• 5+ years relevant working experience 
• Knowledge of standard computer hardware, company desktop operating systems and software
• Superior customer service skills.
• Ability to work within a team environment
• Independently plan, organize and prioritize one’s own activities.
• Fluency in Chinese and English (both written and oral communications) 

Attractive remuneration and incentives will be offered to the right candidate.

We are an Equal Opportunity Employer. Visit us at www.marsh.com/hk

All information received will be kept in strict confidence and be used only for employment-related purposes.

Marsh is the world’s leading insurance broker and risk advisor. With over 40,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan(NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue approaching US$17 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.