Customer Support Operations Officer
TransUnion Limited
- Company Industries：Financial Services
Job Information
- Post Date：2022-06-09
- Location：Not Specified
- Employment Type：Full Time
- Job Function：Sales CS & Business Devpt Customer Service - Supervisor / Officer Others
Job Description
What We'll Bring:
The Member Engagement and Support team is a client facing group providing support services to members of TU. The team is responsible for answering member’s enquiries, handling feedback, and addressing complaints. This role is responsible for providing backend support with regards to member engagement, assisting team with the handling and addressing of member enquiries, performing system record checking, and various task as assigned.
What You'll Bring:
- Diploma or above
- 2 – 3 years of experience in banking/finance industry is preferable
- Good interpersonal and communication skills
- A team player enthusiastic, creative, confident and strong sense of responsibility
- Proficient in MS Word, Excel, PowerPoint and China Word Processing
- Fluency in written and spoken Chinese and English
Impact You'll Make:
- Provide support and assist the Operations team on daily jobs/orders
- Handle internal/external customer enquiries and ensure responsive problem solving for enquiries from members
- Perform general ledger and system record checking/ reconciliation
- Proactively learn and grasp latest job knowledge to facilitate daily operation needs
- Carry out any ad-hoc duties as assigned
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Company Info
TransUnion is a global leader in credit information and information management services. For more than 40 years, we have worked with businesses and consumers to gather, analyze and deliver the critical information needed to build strong economies throughout the world. Our dedicated associates provide solutions to approximately 45,000 businesses and approximately 500 million consumers worldwide. We are seeking to engage top talents to join our workforce in aggressive expansion of new Business Lines. We pride ourselves in our corporate culture of multi-dimensional people management and development and have many employees enjoy a long term, satisfying and enriching career with us!
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