Summary: 

The Regional IT Support Analyst will be responsible for supporting the IT Infrastructure in APAC. The primary task will be to work closely with the local IT Supports and vendors in JAS Offices within the APAC region to maintain and enhance the IT Infrastructure, as well as assist in the implementation of all global IT initiatives.

Responsibilities:

• Daily Level 2 Helpdesk/Desktop support via phone, email, in person, or remote access; Desktop Support including Microsoft Operating system, office suite, in-house applications, O365, other OA applications, printers, etc
• Setup, refresh computers in accordance with corporate IT standards, coordinating with hardware vendors for repair and delivery
• Providing timely status updates and escalate Unresolved issues to 3rd Level Support
• Ensure all cases are resolved in accordance with SLA Requirements
• Assist Global Infra Tech Ops Team in Physical Server Hardware, Virtual Servers and ID Management for New hire and Leaver covering email, AD/Shared folder rights assignment, Virtual Servers Backup, Data Backup and Restore, etc
• Assist Global Infra Tech Ops team in physical network connectivity and equipment related issues
• Work closely with the Global IT function on the implementation of global IT initiatives within the region.
• Liaise with APAC Infrastructure Support Manager for infrastructure development and support plans.
• Support and monitor local Systems/Data/Voice network infrastructure.
• Manage Third Party vendors for delivery of Infrastructure and services.
• Out-of-office hours will be required as part of this position.
• Travel to other remote locations such as other APAC offices, warehouses, airport offices will be required as part of this position.
• Other duties as deemed appropriate by the APAC IT Director or APAC Infrastructure Support Manager.

Requirements:

• Degree in Information Technology, Computer Science or related disciplines or above.
• 4-5 years relevant experience in IT Field, experience in support remote offices is preferable.
• Project Management experience, including the coordination of 3rd party suppliers and partners.
• Ability to communicate effectively in English.
• Good knowledge of Communications and Network Concepts such as Routing, VoIP, firewalls, etc.
• Experience with Network Switches, Routers and Firewalls is required
• Experience with Administering MS AD and Exchange.
• Experience with Administering VMware ESXi Server.
• Experience with Administering NAS, iSCSI Storage.
• MCSE, CCNA, and ITIL certifications an advantage.

We offer attractive remuneration package, including 5-day work week, 13th-month-pay, MPF voluntary contributions, meal allowance, discretionary bonus, group medical insurance, free dental check-up, free shuttle bus and other fringe benefits to the right candidate.

If you are interested, please send your application together with a full particular of qualifications, experience, current and expected salary to “APPLY HERE”

All information provided will be kept confidential and used only for the purpose of selection. Only shortlisted candidates will be contacted. All applications will be retained for a maximum period of three months.

JAS is a leader in the freight forwarding market: with its global network of more than 150 offices.  JAS is able to deliver competitive advantage through its transportation and logistics services. JAS has its core objective in ensuring our clients receiving the superior and quality services.

Company website: http://www.jas.com

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