Analyst (Services Management) (Two-year Programme)
Hong Kong Interbank Clearing Ltd
- Company Industries：Financial Services
Job Information
- Post Date：2022-06-10
- Location：Ngau Tau Kok
- Employment Type：Full Time, Permanent
- Job Function：Information Technology (IT) Support Security Others
- Benefits：Dental insurance, Life insurance, Medical insurance, Five-day work week
Job Description
Major Responsibilities
Provide high quality hotline services and support to the users, i.e. financial institutions, on the Real-time Gross Settlement (RTGS) systems. Duties include:
Provide high quality hotline services and support to the users, i.e. financial institutions, on the Real-time Gross Settlement (RTGS) systems. Duties include:
- Responding to enquiries and reported problems relating to the operations of the RTGS systems and problem solving
- Assisting in formulating and running the service operation processes including but not limited to client on-boarding, service maintenance, contingency measures and drill activities, fulfilling relevant service agreements and/or regulatory requirements
- Preparing written communications and providing RTGS systems training to the users
- Performing shift duty on a roster basis
- Tertiary education, preferably in business studies, information technology or related disciplines
- Two years’ experience in the areas of: (i) coordinating implementation and services rollout, (ii) providing help-desk services support to users, or (iii) operations of payment systems or banking/financial applications preferred. Candidates from non-financial industries and fresh graduates will also be considered
- Knowledge of operating and supporting SWIFT messaging systems is an advantage
- Fluency in both English and Cantonese is essential, and fluency in Putonghua will be an added advantage
- Able to work independently with good communication skill and customer-oriented mindset
Company Info
The Hong Kong Interbank Clearing Limited (HKICL) is a private company owned by the Hong Kong Monetary Authority (HKMA) and the Hong Kong Association of Banks (HKAB). The key objective of the company is to develop and operate a safe and efficient multi-currency and multi-dimensional financial infrastructure in Hong Kong. It operates an integrated financial infrastructure platform for:
- interbank large value funds transfers denominated in HKD, USD, Euro and RMB;
- interbank money settlement of equity and debt securities transactions in Hong Kong via linkage established with the Hong Kong Securities Clearing Company Limited and Central Moneymarkets Unit system (CMU);
- interbank small value funds transfer denominated in HKD and RMB, i.e. the HKD and RMB faster payment systems (FPS);
- interbank clearing and/or money settlement of retail payments in Hong Kong such as paper cheques, autodebits, autocredits, credit card payments, etc.; and
- the HKMA’s CMU system, as a computer operator.
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