The client is a global prestigious MNC Insurance Group, is now seeking a new headcount for Claims Officer & Data Analyst – (CS + Data Analytics) (Python / VBA) -- Insurance (HKD15k – 20k) to join their team

Responsibilities:

• To handle personal line claims in the most effective, efficient way whilst delivering a customer centric claims service in accordance with internal policy and guideline
• Promptly handles first and third party claims, taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service
• Apply new digital tools such as RPA in claim handling to simplify and automate the process.
• Acquire and efficiently organize the relevant evidence and information to accurately assess the value of the claim and to recognize potential fraud/recovery indicators
• Review, resolve and proactively finalize claims within authority limits ensuring settlement at an optimum level.
• Adhere to local regulatory and governance requirements throughout the lifecycle of the claim to ensure that decisions can be made by using the right standards
• Refer to customer specific claims handling protocol and/or customer proposition service charter to ensure that handlers can understand & fulfil the needs and expectations of our customers
• Direct conversation with customer over the phone or email is required

• Degree holder with over 1 year relevant working experience
• Working towards the recognized industry standard
• Good customer service skill to engage, influence, negotiate and inform customers on claims related matters
• Knowledge and experience in RPA or programming (Python or VBA) is a definite advantage
• Experience relating to insurance and claims handling is a plus
• Recognize the benefit of providing excellent customer service
• Be able to articulate how to prioritize and work to deadlines
• Desire to learn and be flexible to business change
• Details oriented with strong analytical mind set
• Team player with good interpersonal and communication skills
• Good command of spoken and written English and Chinese
• Self motivated, able to work under pressure and handle multiple tasks

If you would like to apply Claims Officer & Data Analyst – (CS + Data Analytics) (Python / VBA) -- Insurance (HKD15k – 20k) role or find out more, please click "Apply Now" or send your resume to arthurwong(at)lloydkarson.com quoting the reference: 134457

Lloyd Karson is an international leading provider of permanent recruitment, contract professionals and talent management services worldwide.We assists corporations in identifying, assessing and recruiting mid-level management to senior executive talent across various industries. With our headquarter in Australia, we are expanding our business reach across Asia Pacific.

The Hong Kong office specializes in human resources & business support, information technology, sales & marketing, accounting & finance, property & construction, supply chain, and logistics & procurement.