•        Responding to queries via chat, email, or phone
•        Training other staff members on troubleshooting and diagnosing problems
•        Writing, editing, and revising training manuals for new and updated software and hardware
•        Providing technical assistance for questions and problems
•        Resolving problems with networks and other computer systems
•        Diagnosing system errors and other issues
•        Following up with customers to ensure full resolution of issues
•        Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
•        Running reports to analyse common complaints and problems
•        Installing or changing software to fix issues
•        Remotely accessing hardware or software for clients to make changes and fix problems

Established in 1999, Pure is a privately-owned search and recruitment firm. We find the next leaders for businesses across the globe. Like the people we place and the companies they join, we’re experts who are passionate about what we do. We serve clients in financial services, professional services and commerce & industry, across our specialist practice areas: Tax, Legal, Finance, Compliance, Global Markets, Risk, Treasury, Human Resources, Technology, Sales and Engineering. Each Pure consultant focuses on one of these practice areas, combining recruitment expertise and specialist market insight to connect top talent with leading businesses.

From our offices in London, Hong Kong, Singapore, New York and Berlin we work with businesses across the globe to help them attract, engage, develop and retain their people.

www.puresearch.com