Job Responsibilities:

• Monitoring and reporting on the performance of functional teams to ensure service delivery are in line with contractual obligations and performance metrics
• Coordinate with regional and local teams to ensure functional MI reports are submitted accurately and timely on agreed frequency  
• Maintain account metrics and documents on a weekly, quarterly, and annual basis
• Reconcile monthly data, activities, spend, costs for recharge and project reallocation
• Review monthly staff timesheets, expense claims and reimbursement
• Follow up with both internal and client support teams (Finance/AP) on approval and payment status
• Ensure all other outstanding tasks assigned by both internal and client are completed and within stipulated timeline, but not limited to, team mandatory training, risk & compliance policies, undertaking/attestation exercises, etc.
• Support new staff requisition and onboarding process
• Update documents on changes to team structure, processes, workflows
• Perform purchase order requisitions and related tasks
• Any other tasks assigned by manager

 Job Requirements:

• Diploma/Degree in communication, Business Administration preferred
• More than 5 years of relevant experience, preferably in the financial institution industry
• Effective communication skills, both written and oral in Chinese and English
• Ability to effectively manage tasks simultaneously while working to tight schedules and pressure
• Strong knowledge of Microsoft Excel, Word & PowerPoint, proficiency in other SAP applications will be advantageous

We offer attractive remuneration package and fringe benefits such as 5 days work, 15 days of annual leave, group medical, dental and life insurance coverage to the successful candidate.  In addition, you will have an opportunity to work in a reputable company with excellent career exposure.  Interested parties, please click "APPLY NOW" to submit your application.

All information provided will be treated confidentially and used solely for recruitment purpose.  

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

From our humble beginnings as a print shop in London, to our position today as a global outsourcing leader, our business is built on a strong heritage, great relationships and a talented team.

We are experts in delivering efficient business processes in complex and highly regulated environments. We connect people, processes and technology to manage documents and streamline key back office functions. Empowered by a global workforce, our strength is unparalleled and helps improve efficiency, increase effectiveness and reduce risk for our clients.

Our clients and their customers have always been at the heart of everything we do. We bring a consultative and collaborative approach to developing solutions for the unique needs of legal, financial and professional services firms and our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.

For more information, please visit www.williamslea.com