Network Control Group Agent (Quality Control Centre)
DHL Aviation (Hong Kong) Limited
- Company Industries：Freight Forwarding/Delivery/Shipping
Job Information
- Post Date：2022-06-13
- Career Level：Middle
- Location：Not Specified
- Yr(s) of Exp：3 years
- Qualification：Matriculated
- Employment Type：Full Time, Permanent
- Job Function：Transportation & Logistics Others Sales CS & Business Devpt Customer Service - Super
- Benefits：Dental insurance, Double pay, Free shuttle bus, Life insurance, Medical insurance, Performance bonus
Job Description
Reporting to the Network Control Group Supervisor, you will be responsible for
Responsibilities:
- Communicating with other DHL Hubs and Gateways on real time monitoring of both network and commercial flights and uplift status of shipments to ensure on-time performance and co-ordination with Airlines and Ground Handling Agents, and supporting the execution of contingency actions when required
- Adhering to standards and protocols of pre-alert, e-mails, and other shipment monitoring tools with the DHL network
- Interfacing with local country Customer Services for network tracing and investigation of service performance issues
Requirements:
- Post secondary education or Diploma holder or equivalent
- Minimum 3 years’ customer services or clerical experience or university graduate in Logistics or Transportation with some working experience
- Experience in industry such as transportation, logistics, airlines, airport operations, freight forwarding or express is an advantage
- Good typing skills and familiar with using MS Word and MS Excel
- Fluent spoken English and Cantonese, Putonghua is preferred
- Good telephone manner and customer services skills
- Willing to work on 24-hour shift duties
Application:
Click "Apply Now"
Also indicating your current and expected salary, and availability. For more job opportunities, please visit our website at https://www.dpdhl.jobs/
Personal Information Collection Statement pertaining to Recruitment
DHL Express (Hong Kong) Limited / DHL Aviation (Hong Kong) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance”) and DHL’s Personal Data Protection Policy (the “Policy”) at https://www.dhl.com/hk-en/home/footer/local-privacy-notice.html
By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment, application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy.
All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years after which such data will be destroyed.
You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing.
Company Info
DHL – THE LOGISTICS COMPANY FOR THE WORLD
DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national
and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 360,000 employees in more than 220 countries and territories worldwide,
DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate
responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.
| Position | Company | Location | Update |
|---|