Dynamics of the Role

​Consumer Interactive, Inc. is the consumer subsidiary of TransUnion. We provide the tools, resources and education to help manage their credit health and achieve their financial goals.

How you’ll contribute

• Handle incoming and outgoing calls and emails to assist consumer with their credit information related enquiries
• Handle consumer feedback and complaint, able to deescalate the situation with professional and proper service manner
• Provide premier service to our consumers and help resolve their queries at first contact where possible
• Understand our customers’ needs and offer relevant products, services and solutions
• Perform consumer account data maintenance
• Provide administration support to the team as assigned
• Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Ensure all activities are in compliance with the requirement of the Bank and regulatory authorities

What you’ll bring

• Bachelor Degree holder in Business, Banking, Finance or other related disciplines is an advantage OR
• HKCEE / HKDSE (with at least passes in Chines and English at Grade E / Level 2 / “Attained” or above)
• At least 1 year of consumer service experience in banking / finance industry
• Previous experience in call centre / credit card / loans related position would be an advantage.
• Excellent communication and telephone manner
• Proficiency in spoken English, Chinese and Putonghua
• Good knowledge in MS office
• Able to work in fast-paced energy, flexible and able to work under pressure.

Interested candidates, please forward your resume and indicate current and expected salary by click "Apply Now"

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TransUnion is a global leader in credit information and information management services. For more than 40 years, we have worked with businesses and consumers to gather, analyze and deliver the critical information needed to build strong economies throughout the world. Our dedicated associates provide solutions to approximately 45,000 businesses and approximately 500 million consumers worldwide.  We are seeking to engage top talents to join our workforce in aggressive expansion of new Business Lines.  We pride ourselves in our corporate culture of multi-dimensional people management and development and have many employees enjoy a long term, satisfying and enriching career with us!