Customer Care Officer (Full Time) Call Centre/Hotline
Make The Right Call
- Company Industries：Advertising/Public Relations/Marketing Services
Job Information
- Post Date：2022-06-10
- Career Level：Entry Level
- Location：Kwai Fong
- Qualification：School Certificate
- Employment Type：Full Time, Permanent
- Job Function：Sales CS & Business Devpt Call Centre
- Benefits：Medical insurance, Performance bonus
Job Description
RESPONSIBILITIES
- Handle customer inquiries via live chat/email/phone/whatsApp.
- Ensure customer queries and feedback are quickly and effectively resolved with courtesy.
- Balance customer’s expectation & service level by providing effective and efficient solutions to customer.
- Fulfill daily operational tasks and documentation in line with Key Performance Index.
- Shift Duty is required
REQUIREMENTS
- 1 year experiences in any segment of customer services.
- Customer-oriented with good communication skills is essential.
- Good spoken and written English, spoken Cantonese or Mandarin will be an advantage.
- Good PC knowledge and Chinese word processing preferable.
- Candidates with more experience will be considered for Senior Customer Service Officer.
- Immediately available is highly preferred.
We offer:
- Attractive basic salary with performance bonus
- Comprehensive training with pay
- Marriage leave
- Paternity leave
- Career development opportunities
- Medical coverage
- Vibrant and all-inclusive work place
- Equal opportunity Employer
To learn more about Make The Right Call, please visit us www.maketherightcall.com
MAKE THE RIGHT CALL is an equal opportunity employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only.
Company Info
With over 17 years of experience, Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.
Operating 24/7, Make The Right Call works as an integrated extension to Global Brands. Our call centre is based in Hong Kong with a seating capacity of over 250 and able to service up to 15 different languages, not only Asian and English-speaking markets but also to the European market.
Make The Right Call is an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
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