You will be responsible for:

• providing support to a customer service team for the daily operation of the Contact Centre;
• liaising and coordinating with internal key stakeholders and various service partners to ensure the delivery of quality customer service;
• administering the quality assurance and performance reporting of the Contact Centre;
• assisting in maintaining a Knowledge Base to facilitate the delivery of quality customer service;
• arranging training for team members to acquire the relevant skills and knowledge;
• maintaining filing and ensure proper management of the Contact Centre related records; and
• executing and supporting ad-hoc public engagement projects when required.

You should:

• possess a higher Diploma or University graduate in related disciplines
• have at least 1 year working experience in customer service industry
• have good command of both written and spoken English and Chinese; Mandarin would be advantageous
• demonstrate good interpersonal skill and communication skills
• have good computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing, knowledge in CRM systems will be an advantage; and
• be a good team player with strong sense of responsibility and problem solving skills, self-initiative, service oriented and able to communicate with external and internal stakeholders from different background

Established in 1994, Advance Resources is one of the leading HR Consulting Group in Hong Kong and China.

Our Services:
HR Outsource
Secondment
Recruitment Process Outsource (RPO)
Payroll and Administration
General Placement

Our firm specializes in the financial services markets, particularly in retail and commercial banks, fund houses, asset management, general and life insurance companies, Information Technology (IT), engineering, Government and Public Sector.