Responsibilities:

Customer Service 

• To deliver standard, consistent, friendly and responsive service and ensure the company standards of service are consistently executed at all times
• To assist the sales teams as requested and be proactive in helping to exceed the customers’ expectations
• To provide appropriate and instant feedback to basic customers’ enquiries
• To help in recruiting new Facesss Loyalty Program members and assist in redemption of gifts

Sales 

• To be proactive in assisting with selling opportunities (such as delivering of bounceback  cards, link sales at the POS area, etc.) that will help achieve the business unit sales targets
• To be proactive in recruiting new customers to enlarge the customer base that will help to achieve the sales targets

POS Operations 

• To operate the point-of-sales machine and maintain the daily function of the point-of-sales terminals
• To handle all payments and refunds for merchandise accurately and in line with company procedures
• To cross check the sales vouchers with the sales audit staff, matching with the POS report and identifying and resolving any cash discrepancies
• To ensure effective use and maintenance of card and POS machineries

 Housekeeping 

• To ensure daily housekeeping standards are maintained at all times, particularly around the POS area
• To prevent stock loss and pilferage by being alert and informing manager/security of potential issues
• To ensure stock is continually replenished to ensure a full range of items are available for the customer

 Requirement:

• Minimum 1 year cashiering experience in retail
• Familiar with POS system
• Detail minded, good communication skill & customer service

Due to the rapidly changing COVID-19 pandemic situation in Hong Kong as well as to ensure the health and safety of all our staff, all new employees will be required to be vaccinated; if any candidates are offered a role, candidates must be vaccinated by their start date (unless he/she is medically exempted).

At Lane Crawford we support our staff with a range of benefits that reflect the importance we place on the well-being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, staff purchase privileges, insurance, medical and dental coverage, we provide shuttle buses, various recreational activities, Staff Assistance Programme and the best in-class Training and Development.

All information provided will be treated in strict confidence and used for recruitment purposes only.

WE’RE RECRUITING!