Control Room is required to monitor the whole of G4S Secure Solutions operations on a 24/7 basis. All ad hoc, extra-ordinary incidents that are reported to the Control Room must be handled by the Control Supervisor and Shift Controllers in the first instance with escalation to the appropriate management level as the incident dictates.

Responsibilities:

• To manage various control room functions, including the usage of in-house software and internal compliance work
• Work closely with security operation team and give suitable responses
• Responsible for answering telephone hotline and data entry
• Provide customer service for clients and handle customer complaints  

Requirements:

• F.5 or above
• With good PC skills
• Written and spoken in English and Chinese
• Good in customer services skills
• High integrity and good communication with senior management
• Security control room experience is an advantage
• Willing to work on shift duties (10hrs per shift); including overnight shifts
• Able to work under pressure

* Candidates with no related experience will be employed as Control Supervisor

Interested and suitably qualified candidates should send their applications and resumes including present and expected salary to: -

The Human Resources Services Department

G4S Secure Solutions (Hong Kong) Ltd

1st Floor The Securicor Centre

481 Castle Peak Road, Hong Kong

Our Company is an equal opportunity employer and welcomes applications from all qualified candidates.  The personal data provided will be used for consideration in your application for the applied post and other suitable positions in the G4S.  Applications who are not invited for interview within 6 weeks may consider their applications unsuccessful.  All personal data of unsuccessful candidates will be destroyed after 24 months.

About G4S (now part of Allied Universal) – Asia-Pacific 

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expands Allied Universal’s footprint and infrastructure on a global and local level. Through the company’s vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. With revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. In Asia Pacific, we have an extensive network of offices and more than 190,000 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com