Our client is a luxury retailer with rapid expansion within the region. They are looking for a Client Development Manager (Luxury Brand) join the team.

Key Responsibilities

Client Development and Strengthen Client Relationship

• Plan, formulate and implement strategic & effective client plans in consistent with Global directions in order to support client recruitment, development and retention
• Provide a clear direction to the Boutiques for developing brand as a service centric destination of excellence and build client loyalty
• Work closely with Regional and Boutiques CDM teams to stimulate CDM awareness, enhance client experience and drive sales
• Monitor the execution of client development initiatives and programs
• Partner with Boutique Managers and Instore Client Development Managers to initiate different client treatments in order to strengthen the relationships with existing clients and develop new client database
• Advise about the design of action treatments to important clients in order to provide extraordinary client experience

Promotion and Event Management

• Liaise with regional CDM, local Retail team, Visual Merchandising, Public Relations and Merchandising in different kinds of events
• In charge of organizing Boutique and sales driven events such as collection launch, OTO, and also the overseas client treatments
• Develop and execute innovative & creative CDM campaigns in conjunction with the Regional CDM team and local Marketing team. Manage CDM campaigns to be aligned with the overall marketing strategy
• Initiate and devise promotion activities to generate more sales opportunities
• Coordinate with internal and external parties to prepare promotion materials including advertisements, invitations, marketing materials, direct mailing initiatives etc.
• Organize and manage seasonal gifting, e.g. Chinese New Year and Mid-Autumn Festival
• Monitor and evaluate the effectiveness and profitability generated from each event

Loyalty Program Management

• Create and manage loyalty programs in compliance with brand guidelines and assist the Boutiques to enhance client relationships
• Ensure the accountability of Boutique staff on CDM tools such as fully utilize them for client’s loyalty maximization
• Brainstorm and create ideas for rewards, benefits and special events for loyal clients

People Management and Development

• Translate the strategic business goals into concrete individual goals, monitor and assess to staff performance against their goals regularly to make sure the progress is on the right track
• Provide directions and necessary support to the team when needed
• Delegate the job to the team in an efficient and effective manner
• Manage the team with constructive & qualitative feedback and provide suitable coaching to them
• Understand individual career aspiration as well as their potential for people development

Requirements

• Bachelor Degree or above in Business Administration, Marketing, Public Relations or other related disciplines
• Minimum 8 years of working experience in Client Development; relevant experience in luxury retail industry is preferable
• Excellent communication and interpersonal skills
• Strong leadership and coaching skills
• Detail-minded and self-motivated
• Well-organized and embrace change
• Able to work under pressure with tight deadline

Streamlined practicality and efficiency is the new magic.

Upholding the concept of working elegantly, Magic Search streamlines recruitment processes and procedure for both employees and candidates to help both sides achieve their desirable business and career results and performances because we believe good timing means competitiveness over your rivals and we dedicate ourselves to be part of your success.

With profound industry experience and extensive networks, our team has robust track record in recruiting talents for sales & marketing, luxury & lifestyle retail, digital advertising and other fields. Our team values our clients’ uniqueness and genuinely understands the know-hows needed for each post. We also uncover possibilities you have not considered and advise you on your applications. Please send your resume with current and expected salary to [email protected].