Responsibilities

• Analyze customer data and trend for drawing actionable insights to drive business return
• Generate regular reports to track KPIs, sales performance and incentives at both team and individual RM level
• Support team head to prepare Senior Management Reporting with insights on regular basis
• Conduct customer analysis to provide insight support throughout the entire campaign process including pre-campaign analysis, segment recommendation and post-campaign evaluation
• Handle ad-hoc customer report and analytical projects to provide customer insights and recommendations as well as supporting CRM initiatives
• Identify and drive efficiency of regular tasks through automation and streamlining of processes
• Manage data capture process to enrich customer data and ensure quality
• Analyze customer data and provide regular report with insights and actionable suggestions to track business' KPI to facilitate business planning
• Build & Maintain Management Dashboard and Automate Operational Reporting by working closely with internal business units such as IT, Corp CRM and external vendors
• Represent business to partner with Corp CRM, IT and external vendors to build an improved client interface and drive RM's day-to-day work efficiencies, data capture, etc

Requirements

• University degree in Business Statistics, Quantitative Analysis, Mathematics, computing or a related discipline
• Minimum 10 years’ working experience in business analysis, campaign management and data-related fields
• Practical experience in database marketing, customer segmentation and customer analysis
• Strong analytical mind and passion for data with good report writing skills, and able to transform data into actionable insights
• Hands-on experience in Excel, SQL and Tableau or equivalent programming language
• Experience in Microsoft Dynamics, Salesforce and other BI tools is an absolute advantage
• Good understanding of CRM system, data visualization BI tool and data warehousing
• Fluent in English, Cantonese and Mandarin

We offer an attractive remuneration package and excellent career prospects to the right candidate. Please send full resume including the current & expected salary and the contact information by clicking “Apply Now”.

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“At New World, we are all Artisans!”

New World Development, a conglomerate and premium brand infused with unique personality, is best defined by “The Artisanal Movement”. We are devoted to expanding one’s imagination through our persistence in delivering bespoke craftsmanship and originality in our products and services. Believing that people is our most valued asset, we empower our people to be intrapreneurs with innovation and an international perspective, and provide them with a platform to fulfil their artisanal dreams. At New World, we are all artisans! Join us and be part of New World Artisanal Community.