A. Overall Purpose Of The Job
• Providing a consistent administrative support function to the Sales and Marketing Department in relation to client renewal, operational on-boarding of clients and client reporting.
• Working with Head of Client Services to assist in the implementation of and efficient adherence to the key processes of the Sales and Marketing department.
• Interfacing effectively with the Sales and Marketing, Operations, Billing, Commercial Desk Services and IT teams to develop and maintain strong working relationships to support the efficient and effective management of clients

B. Key Responsibilities
 Assisting with the operational implementation of new accounts
 Assisting with the renewal, up selling and cross selling of existing accounts including direct account management;
 Provide education to designated clients on the program’s specifics through face to face meetings, telephone calls or online including when relevant:
 Driving client utilization through educating them on International SOS’s products and services
 Up-selling , Renewal discussions including quote creation, pricing and approval workflow with Commercial Desk
 Complaint handling, acknowledgement and service recovery Analysis and Reporting Support Head of Clients Services Engagement and Account Management, S&M as and when required with:
 Supporting the renewal and business review process by generating client specific activity and utilization reports within the agreed timeframe and review with the relevant Business Development Director / Business Development Manager to ensure the accuracy of information and identification of any potential services issues and implement corrective actions to address the services issues
 Client utilization Quality of Service Management Supporting Head of Client Services in providing the highest standard of service through:
 Maintaining data accuracy and integrity of client data
 Ensuring that administrative data at the account, program and opportunity level is updated and up to date Required Work Experience and qualifications:
 Excellent numeric, written and oral communication skills.
 Ability to work in a multi-lingual, multi-cultural where consensus is the norm.
 Excellent time management skills with the ability to successfully manage numerous projects simultaneously
 Computer literate (MS Word, Excel, PowerPoint and CRM applications)
 Strong individual that can work autonomously and within a team to deliver results.
 Cultural sensitivity and awareness. Ability to work in a multi-lingual, multi-cultural environment where collaboration is the norm
 Experience in an operationally / commercially focused analytical and/or Customer Services role.
 Exposure to working in a cross-border engagement sales environment including previous working experience selling to emerging markets.
 Fluent in spoken and written English and Cantonese-native

International SOS, (http://www.internationalsos.com) is the world’s leading international healthcare, medical and security assistance, and concierge services company. Operating in over 70 countries, International SOS provides integrated medical, clinical, security, and customer care solutions to organizations with international operations. A global team of over 10,000 employees led by 1,100 full-time physicians and 200 security specialists provides services including planning, preventative programs, in-country expertise and emergency response to over 70 percent of the Fortune Global 500 companies.

Now join us and embark on a unique journey into an environment that provides ample opportunities for you to care and grow!