Customer Care Officer (HKD 16K-18K)
Make The Right Call
- Company Industries：Advertising/Public Relations/Marketing Services
Job Information
- Post Date：2022-06-14
- Career Level：Entry Level
- Location：Kwai Fong
- Qualification：School Certificate
- Employment Type：Full Time, Permanent
- Job Function：Sales CS & Business Devpt Call Centre
- Benefits：Medical insurance, Performance bonus
Job Description
Job Description & Responsibilities
- Fulfil daily operational tasks and documentation in line with Key Performance Index.
- Provide customer service to handle enquires and complaints, maintenance and ad hoc service
- Improve customer’s expectation and satisfaction level by providing effective and efficient solutions to customer
- No selling is required
Requirements
- DSE / HKCEE or above
- A good team player and professional telephone manner with excellent customer service skills
- Good command of both spoken and written English and Chinese, Mandarin will also be an advantage
- Good PC knowledge and Chinese word processing preferable
- Knowledgeable and experience in customer service/ call centre/ e-Commerce will be an advantage
We offer
- Attractive basic salary with performance bonus
- Comprehensive training with pay
- Marriage leave
- Paternity leave
- Career development opportunities
- Medical coverage
- Vibrant and all-inclusive work place
- Equal opportunity Employer
Company Info
With over 17 years of experience, Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.
Operating 24/7, Make The Right Call works as an integrated extension to Global Brands. Our call centre is based in Hong Kong with a seating capacity of over 250 and able to service up to 15 different languages, not only Asian and English-speaking markets but also to the European market.
Make The Right Call is an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
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