Consumer Services & Operations Specialist
TransUnion Limited
- Company Industries:Financial Services
Job Information
- Post Date:2022-06-10
- Career Level:Entry Level
- Location:Tsim Sha Tsui
- Yr(s) of Exp:1 years
- Qualification:Degree
- Employment Type:Full Time, Permanent
- Job Function:Sales CS & Business Devpt Customer Service - Supervisor / Officer Account Servicing
- Benefits:Dental insurance, Life insurance, Medical insurance, Work from home, Flexible working hours
Job Description
Dynamics of the Role
Consumer Interactive, Inc. is the consumer subsidiary of TransUnion. We provide the tools, resources and education to help manage their credit health and achieve their financial goals.
How you’ll contribute
Handle email, mail in and fax enquiries
- Order placement to Order Fulfillment Specialist subsequent to email and fax enquiries
- Handle consumer feedback and complaint, able to deescalate the situation with professional and proper service manner
- Provide premier service to our consumers and help resolve their queries at first contact where possible
- Understand our customers’ needs and offer relevant products, services and solutions
- Perform consumer account data maintenance
- Provide administration support to the team as assigned
What you’ll bring
- Bachelor Degree holder in Business, Banking, Finance or other related disciplines is an advantage OR
- HKCEE / HKDSE (with at least passes in Chines and English at Grade E / Level 2 / “Attained” or above)
- At least 1 year of consumer service experience in banking / finance industry
- Previous experience in call centre / credit card / loans related position would be an advantage.
- Excellent communication and telephone manner
- Proficiency in spoken English, Chinese and Putonghua
- Good knowledge in MS office
Interested candidates, please forward your resume and indicate current and expected salary by click "Apply Now"
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Company Info
TransUnion is a global leader in credit information and information management services. For more than 40 years, we have worked with businesses and consumers to gather, analyze and deliver the critical information needed to build strong economies throughout the world. Our dedicated associates provide solutions to approximately 45,000 businesses and approximately 500 million consumers worldwide. We are seeking to engage top talents to join our workforce in aggressive expansion of new Business Lines. We pride ourselves in our corporate culture of multi-dimensional people management and development and have many employees enjoy a long term, satisfying and enriching career with us!
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