Our client, a Leading Global Information Technology Company. To Cope with their rapid expansion, , is now inviting few dynamic candidates to join their IT team:

Responsibilities:

• Provide Onsite Support for Lenovo's Premier Support customers in Hong Kong
• Transformation Services calls, installing and servicing PCs / Laptop, and PC peripherals and/or electronic equipment
• Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
• May perform routine installs, moves, adds and changes as part of a directed team, including: Performs scripted image loading, unit diagnostics and replaceable unit swapping
  • Complex desktop and laptop break fix work  
  • Whole unit replacement
  • Simple desktop printer fixes
  • Load software with a script
• Simple troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
• Performs preventative maintenance activities on certain products as directed
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Insures customer satisfaction throughout
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

 You will be successful in this role if you have:

Skills, Experience & Qualifications:

• Requires a Diploma in Computer Science or equivalent and a minimum of 6 months of hands-on experience with laptop and desktop break-fix   
• Computer building background experience preferred.
• Specific Manufacturers certifications and/or training preferred. i.e. Lenovo, Microsoft
• General knowledge on desktop / laptop hardware as well as software including  Microsoft Windows and other applications
• Ability to resolve basic / non-complex problems as directed

Interested parties please forward your profile in MS Word format, stating career history, Recent and last salary for application. A private and confidential discussion will be arranged for shortlisted candidates.

It is the corporate policy of Leadership Solutions Limited to achieve full compliance with the obligations and requirements of the Personal Data (Privacy) Ordinance. The privacy policy and personal information collection statement can be found in our website. All information received will be kept in strict confidence and only for employment-related purposes.

Founded in Hong Kong since 2003 to serve businesses in Asia Pacific, including Greater China Region, Leadership Solutions offers a fully integrated suite of services in senior executive search and professional recruitment.