Responsibilities

(Long Term contract)

Reporting to the Senior Education Development Manager, the incumbent will supervise a team and be responsible for managing all education programmes reservations, enquires and business application systems (TAS, CRM, call centre) usage. He/she will coordinate programme booking logistics, maintain the reservation system, prepare booking protocols/procedures and handle special programme requests within the department. He/she will also provide trainings and evaluations to subordinates. In addition, he/she will also manage programme statistical records and special projects as assigned by superior.

Requirements

• Degree in Computer Science, Hospitality management, Business Administration or related disciplines
• With at least 5 years’ working experience in ticketing, reservation, call centre or customer service in supervisory level
• Knowledge in CRM, ticketing & admission system, reservation system and database is a must
• Hardworking, detail-minded, able to work under pressure and be a good team player
• Customer-oriented with good problem solving, interpersonal and communication skills
• Good command of both written and spoken English and Chinese
• Willing to work on weekends and during public holidays

Prospective employees are requested to undergo/submit Sexual Conviction Record Check for this position before employment.

Applications including details of qualifications, working experience, expected salary, contact telephone number and address should be applied via: http://careers.oceanpark.com.hk -- > Job opening -- > Full time/ Long-term.

Applicants not contacted within six weeks may consider their application unsuccessful. Personal data collected will be used for recruitment-related purpose only.