Customer Service Executive
La Prairie Hong Kong Limited
- Company Industries：Wholesale / Retail
Job Information
- Post Date：2022-06-16
- Career Level：Entry Level
- Location：Not Specified
- Qualification：Full Time, Permanent
- Job Function：Sales CS & Business Devpt Customer Service - Supervisor / Officer Transportation & Logistics&nb
Job Description
Main Responsibilities:
Order Coordination end to end for assigned Region Travel Retail & Distributor Markets
- Order entry in SAP system include availability & freshness check, allocation requests and credit block release
- Monitor all relevant process steps after order entry until customer receives shipment
- Maximizing on-time and in-full service level
- Coordination of orders from warehouse and control shipment costs
- Complaint management related to shipments including returns management, credit note and follow up on corrective action
Management of internal and external communication
- Regular contact with customers for daily questions in connection with orders, availability of goods, product information etc.
- Coordination with sales teams to align on priorities and special promotions or product launches
- Setting up a priority plan for the monthly deliveries
- Work on continuous improvements on the order process (i.e. sustainability, lean management)
Maintain accurate data
- Maintain price files in SAP
- Customer master data and requirements in SAP up to date for instructions to external warehousing team and freight forwarder
- Update master data of new products for specific TR / DM customers
- Review export documents (i.e. invoices, packing list, CITES)
Requirements:
- Education in Business Administration, preferably some experience in the export industry
- Good team player that shows initiative and an exact and efficient work manner
- Fast learner, able to work under pressure, reliable and communicative
- SAP-Know how is an advantage
- Fluent English, Mandarin or Cantonese preferred
Company Info
享負盛名的La Prairie乃源於瑞士，品牌秉承至臻至美的尊貴承諾，致力追求為顧客帶來卓越、奢華和高端護膚體驗。
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