Clients:

Currently we are helping our clients one of the largest company in the spirits and wine business looking for a Customer Service Representative (6 months). You will be joining a team of 5 and report to Senior Manager directly.

Responsibilities:

• Manage incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements:

• Minimum 3 years’ experience in customer service
• Strong command of written and spoken English, Cantonese and Mandarin
• Independent and can work under pressure
• Enjoy discovery and taking on a diverse set of tasks and challenges

Hudson is a leading provider of permanent recruitment, contract professionals and talent management services across Asia Pacific. From single placements to total outsourced solutions, Hudson helps clients achieve greater organisational performance by assessing, recruiting, developing and engaging the best and brightest people for their businesses. More information is available at www.hudson.hk.