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Inside Sales Specialist - Top 5 Global Internet Company (Work from Home)

TDCX Hong Kong

  • Company Industries:Telecommunication

Job Information

  • Post Date:2022-06-15
  • Career Level:Middle
  • Location:North Point
  • Yr(s) of Exp:3 years
  • Qualification:Degree
  • Salary:HK$25,000 - HK$30,000 /month
  • Employment Type:Full Time, Permanent, Contract
  • Job Function:Sales  CS & Business Devpt  Customer Service - Supervisor / Officer  Tele-sales (Telemarketing)
  • Benefits:Dental insurance, Life insurance, Medical insurance, Five-day work week, Flexible working hours

Job Description

We are looking for Inside Sales Specialist to join our growing family. Come home and start your #BeMore journey with TDCX today!

 #BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!


Top reasons to work with TDCX.

Attractive remuneration, great perks, and performance incentives 

  • Comprehensive medical, insurance, or social security coverage
  • Premium workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • A positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangement
  • Be coached and mentored by experts in your field
  • Join a global company with 26 years of experience and more than 340+ industry awards

What is your mission?

You are also required to perform these job functions:

  • Ensure thorough support and follow-up at all stages of the Customer Relation
  • General enquiries upstream, selling process and after-sale service with customers throughout the different media channels such as telephone, email, website, web chat, social media.
  • Answering incoming calls and enquiries for any requests, including general information requests on campaign facilities and quote requests.
  • Handling and qualifying incoming complaints, ensuring that the service provider's agents provide all reasonable assistance and information to the Client in order to solve them or in specific cases.
  • Handling outbound call campaigns provided the campaigns are given sufficient and adequate advance notice to TDCX.
  • Transform Direct (Individual customers) & Indirect (agencies) traffic into sales and provide a high quality of customer service.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Preferable with 3 years of working experience in the related field is required for this position.
  • Strong time management skills and motivation to exceed expectations.
  • Work both independently and in collaboration with sales teams to source, contact, and engage prospective customers interested in evaluating Google Cloud products
  • Execute daily outbound phone calls and emails, contact C-level decision-makers, build quick rapport and assess needs
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation) 
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Good reading and writing skills in English and Cantonese

Company Info

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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