The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to every customer.

Accountabilities

• Processes the customer’s order, quote, etc by entering into company systems timely and accurately.
• Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements, verifies customer requests are processed correctly. Confirms special handling orders are expedited.
  
• Ensure customer satisfaction and to resolve any customer concerns that may arise in advance.
• Provide customers with cross-selling and up-selling opportunities with offering associated products and promotional items
• Expands product knowledge utilizing all available sources.
• Strong attention to detail, accurate and maintains quality expectations.

Education

• College high diploma holder or above

Qualifications, Skills & Certifications

• 4 years' working experience, preferably in customer service sector
• Excellent verbal and written communication in English and Mandarin
• Good telephone manner
• Fast chinese character typing
• Proficiency in MS applications
• Fluent in Putonghua is must.

 
Attributes:

• Positive
• Team Work
• Reliable
• Details

Please send resume with salary history and expectations by clicking "Apply Now"

We are an equal opportunity employer, personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes.

Mouser Electronics, Inc. is an electronic component distributor, focused on the rapid introduction of new products and technologies to electronic design engineers. Mouser.com features more than 10 million products online from more than 500 manufacturers. Mouser publishes multiple catalogs a year providing designers with up-to-date data on the components now available for the next generation of electronic devices. Mouser ships globally from its 492,000 sq. ft. state-of-the-art facility in Mansfield, Texas.  For more information, visit: www.mouser.com 

Mouser employees enjoy competitive pay and benefits, a business casual dress environment, a state of the art facility in which to work, and an experienced management team with vision and a passion for growth.  Mouser has built upon over 50 years of growth and success in the electronics parts distribution industry.