• Prioritize and manage several open issues
• Software and hardware administration such as account setup, user on- and off boarding, computer- and device management
• Research, identify, diagnose and troubleshoot technical issues and provide solutions to software and hardware issues
• Improve daily experience of Tech by friction fighting for all our employees

• Deliver Tech support as part of the global Tech support team
• Support on- and off boarding of new and departing employees
• Improve internal efficiency and user experience by constantly questioning the ways of working and chosen end user Tech solutions
• Manage hardware procurement and device lifecycle

• 4+ years experience in a technical support role
• Experience with setup and configuration of end-users computer hardware, software and devices
• Experience problem-solving technologically complex issues
• Experience with supporting Tech cloud based infrastructure and other projects such as office relocations and expansions
• True service minded always ready to go the extra mile
• Excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users
• Experience working with Windows, MacOS and iOS

• Approachable with strong communication and interpersonal skills.
• Service and solutions oriented with a “can do” attitude, be one step ahead, effective, proactive
• Team spirit, strong social competence, straightforward and friendly, yet down to earth
• Personal drive and strive for excellence / success / outperformance. A person who walks the extra mile, takes responsibility and wants to deliver high quality.
• Willingness to develop and learn and train others.
• Professional work attitude, high work ethics and high energy level, flexible and ability to work under pressure and getting things done independently.
• Takes own initiatives, be structured and have a strong ability to plan their own work
• Professional in approach to the business and demonstrates comfort in interacting with important clients / counterparties

EIRE Systems is a leading independent provider of professional IT services to the financial, insurance and multinational sectors in Hong Kong and throughout the Asia Pacific region. EIRE Systems has expertise across a wide spectrum of Information Technologies, with a track record for successfully completing hundreds of assignments since its establishment in 1996.

We provide professional IT services, both project-based and ongoing operational support, in three main areas:

• IT Managed Services
• Project Management
• IT Consulting 
  

With offices in Tokyo, Hong Kong, Singapore,  and Shanghai, EIRE Systems is in a position to provide local, regional, and global IT strategy and technology solutions at all levels to our clients.