Responsibilities

• Assess all types of individual claims in compliance with the terms and conditions of policy
• Follow up on the subsequent clerical duties including filing and mailing
• Prepare training material and provide training to sales channels and internal staff in relation to individual/ group claims
• Assist in preparing claims guidelines
• Assist in system development and perform UAT
• Handle phone inquiries from brokers, agents & direct clients

Requirements

• Bachelor degree holder in any disciplines; insurance professional qualification such as LOMA or ALHC is highly preferred
• Minimum 1 years of experience in Life Insurance industry with good knowledge of life insurance / claims processing
• Proficient in written and spoken English and Chinese; fluency in Putonghua is an advantage
• Strong PC skills in MS Word, Excel & Chinese Word Processing
• Candidates with less experience may be considered as Claims Assistant