Head role within insurance business to oversee the development of DM/TM Channel

Your new company
At Hays, we work with industry leaders to attract the top talent in insurance. Our client is a top-tier organization in Insurance and is looking to enhance their service operations. Our client is currently seeking an experienced and an ambitious candidate to oversee Contact Center Operations throughout the business.

Your new role
You will be responsible for all aspects of call center management. Functions will include telemarketing, customer service and partnership development. You lead a large team of contact center staff and ensure KPIs and SLA are met. You will also oversee projects within market strategy and operational improvement.

What you'll need to succeed
The successful candidate will have at least 10 years experience within the Insurance Industry, with a strong foundation in operational improvements, call center management and project management. Executive level communications in English and Cantonese is ideal.

What you'll get in return
My client will provide you with a strong career path for success, along a with a competitive compensation structure. You will be a critical member of the management team.

What you need to do now
If you fulfil all the qualifications mentioned above and have the drive to succeed or are interested in similar roles within insurance, please contact me with an attached CV at [email protected] or please call +852-2230-7939.

At Hays, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them.

Operating across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments, Hays placed 67,000 candidates into permanent jobs and around 220,000 into temporary assignments in the 2016 financial year. Our breadth and depth of expertise has enabled us to power the world of work for many decades.

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