The Business

The design, delivery, costs and risks associated with employee benefits is a critical component in recruiting and retaining talent which ultimately drives business performance.  Willis Towers Watson help organisations develop enterprise-wide strategies for making thoughtful benefit decisions and managing those benefits chosen in order to meet employee needs at a cost that they can afford – both today and in the future.

WTW has deep experience of working with organisations of every type and size and we have worked closely with clients to develop some of the most advanced benefit design techniques currently in use.

Our services include:

•         Program Strategy, Design and Pricing
•         Health Condition Management
•         Wellness and Health Promotion
•         Pharmacy Benefit Management Consulting
•         Workforce Well-Being Evaluation
•         Employee Education and Research
•         Communication and Change Management
•         Performance Measurement and Monitoring
•         Development of Funding Strategies
•         Forecasting, Budgeting and Reserve Setting
•         Vendor Evaluation, Selection and Management 

The role:

You will gain exposure to a wide range of opportunities in client servicing, operations, benefits consulting and business solutions

• Partner with consultants to provide analytical support on client insurance renewals (or projects) involving the design, claims, funding, pricing, implementation and management of Employee Benefits (EB)
• Participate in projects that help our clients manage EB plan risks
• Provide new and existing clients with best possible service in relation to support and administration of health and benefit solution.
• Manage all customer feedback ensuring every case is resolved and closed.
• Possess excellent communicational skills to convey, influence and persuade.
• Assist in defining administration standards and processes to be followed to ensure quality in undertaking tasks and producing deliverables.
• Support the integration, enhancement projects of WTW Flexible Benefits Solutions systems
• Work closely with our senior team members on pitch demo for our sales / client management team for client service delivery

The Requirements

• University graduate or equivalent
• Fresh Graduate, or less than 2 years of full time working experience
• Strong interpersonal, relationship building / relationship management skills
• High energy individual looking for a dynamic, growth oriented environment
• Flexibility and agility to work in an emerging market situation
• Being able to work well under pressure and tight timeline to meet client needs
• Effective written and verbal communication in English and Cantonese in a business context is essential. Fluent in Mandarin is a plus

The Benefits

• We adopt a flexible working arrangement, whereby a combination of work-from-home and in office is adopted. 
• You will be coached by consultants with solid consulting experience in the industry
• While focusing on Health and Benefits schemes in Hong Kong, you will also collaborate with local colleagues in other disciplines, including experts in compensation, retirement, general insurance, etc., as well as colleagues in other geographical locations
• You will be supported by our wide client network of human resources and finance controllers, advance internal researches, and a team of top talents
• You will enjoy the open, inclusive and diversified culture of WTW