Responsibilities 

• Assist Department Head to supervise the individual team and lead the team to achieve the KPI

• Assess and approve new claim/complaint case/complicated case within authority and manage customer expectation by offering flexible solution
• Prepare regular management and business reports of Claims Department
• Provide regular training and support to enhance professional knowledge and standard of subordinate and agency
• Lead and coordinate BAU system enhancement activities to meet business priorities
• Responsible for the business data analysis, requirement gathering, scoping, documentation and function specification review to ensure business objectives are aligned
• Coordinate and assist in UAT activities such as preparation of test plan, test cases, pre-UAT quality check, monitoring of bug fixing, retest progress, UAT reports and post implementation monitoring
• Assist department head in driving initiatives to uplift operations efficiency and customer experience 
• Work effectively and efficiently with cross-functional departments and external parties to ensure projects are delivered on time, within budget and aligned with company strategy

Requirements

• Bachelor degree holders in Insurance, medical, management or related disciplines
• Holder of FLMI or ICA qualification is preferred
• Minimum 10 years of claims experience in Life Insurance Industry with at least 5 years in management level
• Proficient in written and spoken English and Chinese. Fluency in Putonghua
• Highly organized self-starter, capable to lead multiple projects to meet tight deadlines and work in a fast paced environment
• Excellent analytical, problem solving and decision making skills 
• Candidates with less experience will be considered for Claims Manager