• Responsible for managing all legal cases at the stage of letter before action involving third party property damage/third party bodily injury cases in line with the policies and comply with relevant protocols in the Claims Manual
• Ensure fast and fair settlement of claims from customers and the third party claimants within the pre-defined authority limit
• Deliver the highest level of consistent, quality claims service to our customers
• Maintain claim costs control
• Ensure that all the relevant claims correspondences are documented in systems in good and order file manner
• Implement and review claims processes to deliver business goals
• Manage claims service providers and partners to achieve required service standards
• Handle escalated complaints, aiming for satisfactory resolution at first point of contacts and resolve conflicts
• Perform and facilitate file reviews and claim audits
• Identify issues and risk about fraudulent, potential and/or claims leakage
• Work towards the team’s objectives and demonstrate commitment to achieve department targets and personal goals
• Provide technical advice in relation to the claim handling to all the sub coordinates
• Coaching, mentoring and training of all the sub coordinates
• Perform other duties or ad hoc tasks as assigned by the Company

• Professional qualification such as IIQE/ANZIIF/ACII and related discipline
• Minimum 8 years relevant experience in handling general insurance claims and operation across functions
• Excellent technical skills and knowledge of insurance industry, fraud prevention system, compliance, regulatory and legislative requirements and management information system 
• Excellent technical skills and knowledge of insurance industry, fraud prevention system, compliance, regulatory and legislative requirements and management information system
• High professional and ethical standards
• Good command of written and spoken in Chinese, English and proficient in Mandarin
• Dynamic interpersonal & intrapersonal skills with internal and external stakeholders
• Must be proficient with Word, Excel, PowerPoint

Well Link General Insurance Company Limited, formerly known as Direct Asia Insurance (Hong Kong) Limited, is a member of Well Link Insurance Group Holdings Limited, a HK based financial institution.  Well Link Insurance provides peace of mind to customers in offering comprehensive insurance protection to meet customers’ insurance needs coupled with our quality and professional services, we strengthen our market position as a preferred Insurance Company of our customers.  Besides, we value our employee who are our greatest assets and we expect to offer rewarding career opportunities to our employees.  Candidates who are interested in developing his/her own career life with us as an Insurance Professional are encouraged to apply for the job.

 www.wli.com.hk