• Communicates with the ETC service groups and forwarding agents to ensure a smooth and efficient shipping process
• Verifies availability of product for upcoming shipments
• Provides carrier pick-up scheduling information as necessary to other departments to ensure freight readiness, and to minimize carrier wait fees.
• Serves as primary contact for shipping related information
• Ensures products are available by the ship date or effectively communicates delays and expected availability.
• Communicates with forwarding agents of ETC and ETC’s customers as necessary
• Reviews, reacts, and communicates inventory discrepancies 
• Purchasing
• Ensuring all movements are completed correctly in ERP
• Assist with Cycle Count program for all storage locations 
• Handles Rework document
• Compliance with Customs regulations include HS Code
• Ensure proper filing for Import/Export Declaration
• Export/Import documentation for all shipments
• Coordinates the actual shipping process
• Works with intercompany coordinators in the configuring and optimizing containers
• Coordinates carrier selection for shipments to provide adequate service while minimizing overall cost
• Prepares freight quote packages for overall total volume based on type of service and regions 
• Remains current on freight trends, potential carrier labor disputes, etc.
• Audits and maintains freight rates in shipping system to include fuel surcharges, etc.
• Assists in ensuring Letters of Credit contain required information, and providing copies to the forwarders, when necessary 
• Ensures proper Incoterms are documented on the order
• Remains current with changing international shipping regulations 
• Provide customer service via telephone and e-mail
• Performs other reasonable duties as assigned

Minimum Qualifications:

• High school diploma or its equivalent
• 3 or more years’ experience working in a logistics environment
• Knowledge of international shipping requirements, documentation, regulations, and processes
• Strong attention to detail with a high degree of accuracy
• Familiarity with ETC product to be able to determine commodity codes an advantage (on job training provided)
• Hardworking, problem solving and creative thinking skills
• Good interpersonal skill
• Excellent organizational skills with a desire and ability to multitask
• Experience with ERP computer systems
• Proactive, assertive and self-motivated
• Proficient in PC applications including MS Word, MS Excel, MS Outlook, MS PowerPoint
• Proficient in Chinese word processing
• Good command in written and spoken English, Cantonese and Mandarin
• Ability to work independently