• Manage customer services centre and lead the centre staff to achieve business management goals
• Responsible for providing support to operations activities including but not limited to account opening and maintenance, conduct KYC, remittance, cash management etc.
• Day-to-day focus is on resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or process
• Serve as a dedicated customer point to deliver quality end to end after-sales services to bank's high net worth customers
• Full supervisory responsibility of a team, including management of people, performance evaluation, staff coaching and the direction of daily tasks and responsibilities
• Ensure compliance of the bank's policies and regulatory requirements
• Provide support in ad hoc assignment as and when required

• Degree holder or equivalent experience
• At least 10 years of solid experience in banking industry, of which 5 years of the above relating to account opening and maintenance, remittance, cash management
• Previous experience in management role or multi banking operations functions is an advantage
• Excellent interpersonal and communication skills
• Excellent analytical and numerical skills
• Good command of both English and Chinese

Established in 1944, Bangkok Bank is one of the largest regional banks in Southeast Asia. We are a leading bank in Thailand and a market leader in corporate and business banking serving large corporations and multinationals across a wide range of industries.

Our international network includes 31 overseas branches in 14 economies - Cambodia, China, Hong Kong, Indonesia, Japan, Laos, Malaysia, Myanmar, the Philippines, Singapore, Taiwan, the United Kingdom, the United States and Vietnam.  We are the only Thai bank with a substantial presence in China, through our wholly-owned subsidiary Bangkok Bank (China).  We provide customers with financial and business advice and work with them as a trusted partner to create value for their businesses.