Job Responsibilities:

• To ensure a high quality and efficient integrated customer service experience for customers meeting all Key Performance Indicators (KPIs) for customer satisfaction. By converting enquiries into sales support the wider exams team to achieve its annual business targets
• Handle and respond to email, phone and social media inquiries
• Support online candidates exam registration
• Data entry and updating CRM database

Job Requirements:

• Diploma /Degree (Fresh graduates will also be considered)
• Previous experience of working with customers in a service orientated environment
• Execellent complaint handling skills, selling skills, Competent IT and numeracy skills (English and Chinese word processing) and high accuracy
• English language skills at B2 level Aptis B2 (Listening & Speaking), IELTS Band 6 or above, or equivalent
• Good Chinese and Putonghua skills

ManpowerGroup Hong Kong

ManpowerGroup Hong Kong (Registered as Manpower Services (Hong Kong) Limited) provides employers a range of services and solutions for the entire employment and business cycle including permanent, temporary and contract recruitment; employee assessment and selection; training; outsourcing and consulting. We help both companies and individuals achieve more than they imagined.

ManpowerGroup Greater China

ManpowerGroup Greater China Limited (Stock code: 2180 HK) started its business in Hong Kong and Taiwan in 1997. Since that time, it has accelerated its market expansion and now provides services to its clients in over 130 cities in the Greater China markets and operates in more than 20 offices. ManpowerGroup Inc. (NYSE: MAN), our largest shareholder, is a world leader in workforce solutions and services – with a long operating history of more than 70 years.

We commit to unleashing the power of the human potential for progress. We are well recognized by clients and associations through our contemporary offerings of flexible staffing, head-hunting, recruitment process outsourcing, talent management and training, and other integrated service solutions. As a testament to our commitment, we have received such honorable recognition as "Asia-Pacific Human Resources Service Leading Enterprise".