Let'Spa
Company Location: Tseung Kwan O, North Point and Tseun Wan 

Job Highlights

• At least 3 years of supervisory experience, experience in beauty or hotel industry is highly preferred
• 具3年或以上零售管理經驗，曾從事美容/酒店行業優先
• Good communication, leadership and organization skills
• 具備具良好的和管理、領導及策劃技巧
• Excellent relationship management, communication and interpersonal skills
• 優秀的關係管理，溝通和人際交往能力

 Key Responsibilities 職責

• Lead and supervise the store team in achieving sales target
• 帶領及激勵團隊完成銷售目標，並推動店舖營業額，匯報各店鋪營運狀況
• Oversee overall store operation, manpower and roster, and inventory management
• 負責監管店舖之日常運作、庫存量、成本控制、及人手規劃等
• Provide excellent customer service and ensure a superior customer journey to maintain customer loyalty
• 了解顧客需要，以及建立穩固的顧客關係
• Provide training and coaching to subordinates to maintain a highly motivated and productive workforce
• 進行人力資源管理、有效工作分配、為店舖同事提供培訓及指導，監管及評估以提升團隊整體表現
• Provide high-quality customer service and handle customer inquiries and complaints to ensure high customer satisfaction
• 提供優質顧客服務、處理客戶的查詢及投訴，以確保高客戶滿意度
• Ensure all service standard are maintained to high professional standards and all regulations regarding hygiene and safety are meet
• 確保所有服務標准保持高專業標準，並符合所有有關衛生和安全的規定
• Have a keen business and market awareness, strong ability to analyze and solve problems, and have excellent resource integration capabilities and business promotion capabilities
• 有敏銳的商業和市場意識，分析問題和解決問題的能力強，具有優秀的資源整合能力和業務推進能力

Let'Spa曾獲香港 TimeOut 雜誌選為香港最佳水療之一