Visitor Centre Officer (1-year contract)

World Wide Fund For Nature Hong Kong

Company Industries：Charity/Social Services/Non-Profit Organisation

Job Information

Post Date：2022-06-27
Career Level：Entry Level
Location：Sai Kung
Yr(s) of Exp：1 years
Qualification：Matriculated
Employment Type：Full Time, Contract
Job Function：Sales CS & Business Devpt Customer Service - Supervisor / Officer Public / Civil Soc
Benefits：Free shuttle bus, Life insurance, Medical insurance, Five-day work week

Job Description

This position is on a 12-month contract basis reporting to the Visitor Centre Manager. The position provides visitor services in the operation of Hoi Ha Visitor Centre (HHVC) and manages the daily operation of the reception counter and exhibition hall; co-ordinating land-based public eco-tours, and supporting center-based workshops/activities.

Duties and Responsibilities:

Provides day-to-day visitor services at the reception counter and exhibition hall. Provides and administers both on-site and off-site enrolment service for the center activities, including but not limited to, public eco-tours, workshops, and festive events.
Provides backup service and supports the school tours and other types of tours.
Supports the development, delivery, and enrolment of center-based educational workshops, exhibitions, and festive events. for families, general public and community groups. Handles enquires and carries out customer feedback surveys
Controls the vehicular flow in HHVC to facilitate the smooth flow of traffic, coach parking, ensure no unauthorized parking in and near the center, and to ensure safety of visitors when using center facilities.
Conducts inspection and arranges maintenance of equipment and exhibits of the HHWMPVC with contractors.
Communicates closely with the Cleansing Contractor to keep HHVC clean and tidy all the time.
Implements proper security measures for all activities delivered at and through HHVC, as well as all data collected through check front visitor enrolment system.
Implements visitors health and safety policy according to government standard
In addition to HHVC, provides assistance to other visitors of Hoi Ha Wan Marine Park.

Required Functional Skills:

Possession of post-secondary education qualification, or equivalent, in natural science or other related subjects; 
Good command of both Chinese and English, with Grade E/ Level 2 or above in Chinese Language and English Language (Syllabus B) in the Hong Kong Certificate of Education Examination, or Hong Kong Diploma of Secondary Education Examination (HKDSEE);
Possession of First Aid Certificate issued by the St. John Ambulance Brigade, the Hong Kong Red Cross, the Auxiliary Medical Service, or equivalent
Proficiency in Cantonese and English. Proficiency in Putonghua is an added advantage; 
Possession of Microsoft Word, Excel, Photoshop, or Illustrator Skills is an advantage; 
Physically fit for outdoor work; 
Having at least one year of experience in guiding nature education activities, customer service or counter inquiry service is an advantage; 
Good interpretation skill and knowledge for marine conservation, plants and animals and science popularization; and
Familiar with Sai Kung tourist information is an advantage.
Working during weekends and holidays will be required as per the working schedule;

 Required Behavioural Skills:

A team player with good organizing, communication, and interpersonal skills. Accepts personal and team responsibility, and shows civility and respect to colleagues.

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organizational needs.

We offer rostered work week and competitive compensation and benefits packages to the right candidate. The work location of this post is at the AFCD Hoi Ha Wan Marine Park Visitor Centre, Sai Kung. Daily Transportation is available on WWF vehicle from Ma On Shan. This position is on a 12-month contract basis with scheduled work in the outdoors and at weekends and on holidays as required and weekly leave normally on Mondays/Tuesdays.

Applications would be considered until the post is filled. All information provided will be used for recruitment-related purposes only. Applicants who do not hear from us within six weeks may consider their applications unsuccessful. It is our policy to retain the personal data of unsuccessful applicants for future recruitment purposes for a period of six months.

Company Info

WWF, the World Wide Fund for Nature, a non-profit organization, with headquartered in Switzerland, is one of the world’s most recognizable and respected independent conservation organisations.

Founded in 1981, WWF-Hong Kong is an integral part of the WWF global network, with a mission to stop the degradation of the plant’s natural environment and to build a future in which humans thrive with nature. We have in total five visitor centers, namely Central, Island House, Hoi Ha Wan, Long Ping and Mai Po. Our work began with managing Mai Po Nature Reserve and conserving iconic species. With its high diversity of wetland habitats including gei wais, mangroves, intertidal mudflats and reedbeds, the reserve is an important habitat and staging site for waterbirds. Some 60,000 birds make their annual winter migration to roost in Deep Bay. Over the years, we have expanded our mission to better serve Hong Kong’s conservation and education needs and align ourselves with WWF’s global strategy. To find out more about us, please visit our website at wwf.org.hk now.

We need knowledgeable, talented people who are passionate about engaging and inspiring others. People who share our optimism that it’s possible to change the world for the better. People who are determined to make a difference.

Are you one of those people? Then we’d love you to join us!

Apply

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