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Customer Experience Manager (O2O)

Mannings

  • Company Industries:Wholesale / Retail

Job Information

  • Post Date:2022-06-15
  • Career Level:Middle
  • Location:Quarry Bay
  • Yr(s) of Exp:5 years
  • Qualification:Degree
  • Employment Type:Permanent
  • Job Function:E-commerce  Product Management / Business Analyst

Job Description

Is this your next challenge in eCommerce?

  • Responsible for the user flow and design of own site
  • Conversion rate optimisation - working with web analyst on improvement measures to increase conversions for the website
  • Working together with the Technical Project Manager, digital marketing, insights team etc. to increase site conversions
  • Ensures smooth execution of promotions and events on Mannings online to improve sales and conversions
  • KPIs directly related to website and sales conversions for Mannings eCommerce
  • Partake in the planning and design of omni-channel services for the Mannings Hong Kong brand

Do you have experience in eCommerce?

  • University graduate
  • At least 5 years working experience, with at least 1-2 years in eCommerce UX design/work
  • Experience in web analytics and an understanding of website user experience 
  • Good analytical skill, well-planned and acute market sense
  • Proficiency in English and Chinese

DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.

To find out more about Our Businesses and Our People, please visit our website: https://www.DFIretailgroup.com

 
Issued by The Dairy Farm Company, Limited

Company Info

Mannings is the leading health and beauty chain in Hong Kong with over 340 stores, territory-wide. Our trusted reputation is based on Mannings' commitment to improve customer health and personal care, leading to ten consecutive years of being voted "No. 1 Most Preferred Brand" in Hong Kong. Our culture is open and progressive – simply to achieve the best for our customers both externally and internally. Applications are welcomed from high calibre individuals to join our growing team.

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